Refund policy
Customers can request a return or exchange within 15 days of receiving the order.
2. Eligibility
To be eligible for a return or exchange:
- The product must be unused and unwashed.
- The product must be in its original condition.
- All original tags and packaging must be intact.
- The request must be made within 15 days of delivery.
3. Exchange Policy
Exchanges are available for:
- Damaged or defective products
- Wrong products received
- Size-related issues
Size exchanges are subject to product availability.
4. Non-Returnable Items
The following items are not eligible for return or exchange:
- Shirts and T-Shirts if washed or used
- Tracksuits if washed or used
- Products damaged due to misuse
- Products showing signs of normal wear and tear
5. Sale & Discounted Products
Products purchased during a sale or promotional discount may be subject to the applicable offer terms and may not be eligible for return or exchange where stated on the product or promotion.
6. Damaged or Incorrect Orders
Please check your order when you receive it. If you receive a damaged, defective, or incorrect product, contact us as soon as possible so we can review the issue and arrange an appropriate solution.
7. Refunds
Refunds are only provided in cases approved by ZeeStyle, such as when a replacement or exchange is not possible.
Approved refunds will be processed within 15 business days.
8. How to Request a Return or Exchange
To request a return or exchange, contact us within 7 days of receiving your order:
Email: zeestyles.pk@gmail.com
WhatsApp: +92 303 5356149
Please provide your order number, product details, and clear photos/videos of the issue where applicable.
9. Important Note
Items returned without contacting ZeeStyle first may not be accepted. Return or exchange approval is subject to inspection of the product and compliance with the conditions above.
